Building a legendary service desk:

A quick guide to modern ITSM

Get started on your journey

to ITSM with this handy eBook

Get practical advice on how you and your teams can combine strong ITSM frameworks

like ITIL with modern tools that improve efficiency, collaboration, and customer satisfaction.

Inside the eBook, you'll learn more about:

· Complete fundamentals of IT Service Management

· An in-depth look at Incident, Service Request and Knowledge Management

· Doing ITSM the Atlassian way with JIRA Service Desk, HipChat, Confluence and StatusPage

About Candylio

We are the Atlassian Experts in Vietnam, offering the whole range of services for our clients – from products installation and training, through legacy systems upgrade, optimization and plug-in development to overall corporate.

*Licenses: JIRA, JIRA Service Desk, Confluence, Bitbucket, HipChat, any Atlassian product or plugin you need, just ask for an offer.

*Trainings: We can train your employees how to unleash Atlassian products potential either by standard training courses or custom couching sessions.

*Migration: Our migration services provide the fastest and most reliable method of migrating your existing enterprise defect tracking and agile project platforms into Atlassian JIRA; consolidating your JIRA instances or moving them into different hosting.

*Customization: Your business is unique, that is why we can tailor unique solution for you.

*Consulting: Sometimes it takes a little to iron the plan. We can help you refine your plans and take the most out of our Atlassian products.

*Support: Got issues? We are here for you! Just reach us through our support channels and let us help you.

Contact Candylio

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A representative from Candylio will contact you shortly.

Contact Candylio to learn more about how Atlassian does ITSM with its own products and solutions such as JIRA Service Desk, HipChat, Confluence, and StatusPage.

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Tầng 7, 131 Trần Huy Liệu

phường 8, quận Phú Nhuận

Thành phố Hồ Chí Minh


+84 283 995 4888

Assisting our clients in deploying software development tools, service desks, social intranets, wikis, and other business critical solutions, on strategic, tactical and operational levels. Leading the way in integrated solutions, Candylio works with teams across 40 countries and throughout Vietnam, including those at Airbnb, Mercyships, Techcombank, VPBank, VietinBank, Mobifone,,, Tek-Experts, Harvey Nash.

Got a question for us? You can reach us on +84 283 995 4888